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Old November 7th, 2012, 01:26 AM
eroller eroller is offline
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Join Date: Feb 2001
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-Part 2-


One of the best aspects of a Mississippi River cruise is the river itself. It's constantly changing and there is always something to see, especially on the Upper Mississippi. The US Army Corps of Engineers maintains and operates a series of locks from St. Louis up to St. Paul. Think of each one as a miniature Panama Canal that raises or lowers the boat about 10-15 feet. There are 29 locks in all and it's fascinating to experience. Many of the locks are located in small towns and have viewing platforms, so the residents of these towns enjoying coming out at all hours to see the AQ. The locks are operated 24 hours a day so the AQ will pass through the locks at all hours of the day and night. I was surprised more than once stepping out on my balcony and being face to face with the local residents on the viewing platform! I learned quickly to be fully dressed or at least look outside the window before stepping out on the veranda. In addition to the locks it's fun to watch other traffic on the river as well as the various towns and often beautiful homes lining the river banks. I enjoyed tying up at each of our stops. First up was Dubuque where I had the pleasure of visiting the riverboat TWILIGHT while she was in dry-dock. Walking underneath a vessel out of the water is truly a unique experience. Special thanks to to my friends Frank and Vic for making this happen. They are true steamboat aficionados and their knowledge and friendship greatly enhanced this trip. They are both members of the Sons and Daughters of Pioneer Rivermen which publishes the S&D Reflector quarterly for those interested in riverboats and river history. I highly recommend joining this organization prior to your trip on the AQ as it will greatly enhance the experience and put you in the right state of mind. Other attractions in Dubuque include the National Mississippi River Museum and the Fenelon Place Elevator. I highly recommend both. This is probably a good time to mention the "Steamcoaches". These are provided by AQSC in each port and are included in your fare. They will be waiting when the boat ties up, and essentially are hop-on, hop-off motor-coach that takes you directly to all the points of interest in each town. The concept is superb and I heard nothing but praise about the service. The are called "Steamcoaches" because they look like a miniature version of the AQ from the outside. Very clever and you can't miss them around town. Great advertising for AQSC as well! I found both La Crosse and Red Wing charming, small-town America at its best. In both towns I casually walked around taking in the sights, took in a little shopping, and marveled at some of the beautiful old homes and architecture. Red Wing was probably my favorite stop, and it reminded me a bit of Alaska in its style and charm. I loved the old railway station and performing theater, and some of the homes just on the outskirt of downtown are stunning. In each town the boat always had a warm welcome of curious local residents and commerce folks, and some would even be in full period costume. It all added to the experience!

Back on the boat there was no shortage of activities. The daily River Times was the guide to everything happening on the AQ. Daytime activities would consist of River Chats with the Riverlorian, a movie, wine tastings, pilot house tours, afternoon tea, a casual parlor show, and even bingo. As I mentioned before the best entertainment was just watching the river go by! Evening entertainment consisted of various musical offerings, dancing, and a main event show in the Grand Saloon. Some of the main event shows included Lewis Hankins' Marking Twain which I found quite entertaining; "A Tribute to the Great Ladies of Song" with Laura Sable who was excellent (and also the Cruise Director's wife); and "My Way: A Tribute to Frank Sinatra" performed by Fred Bishop. Many of these entertainers are no strangers to the riverboats, having worked for Delta Queen Steamboat Company and Majestic America after that. I suppose it's the unique way of life that draws them back to the river again and again. One thing nice about being on a small boat such as the AQ is the ability to really chat with the performers and staff on a more personal level. It's something that is not overly common on the mega cruise ships due to their massive size.

No trip on the AQ would be complete without mentioning the cuisine and service. Regina Charboneau of Natchez is the Chef de Cuisine for AQSC and she happened to be onboard for this trip. She is a fun and charming lady, but that aside I really enjoyed her creative approach to cuisine. It's a bit more spicy with southern flair than you will find on a typical cruise ship. Personally I loved it. Lunch consisted of a combination of buffet and menu offerings with dessert being buffet style from a separate table. It's a bit of an odd arrangement, and if you prefer strictly waiter service you may be disappointed but I thought it worked ok. Dinner is more formal and everything is ordered off the menu and delivered by the wait staff. Wine and beer are included at dinner and there was no shortage of either, although the wine selection could be better. Three of the four nights had the same red wine offering. The last night was a Captain's Farewell Reception and dinner but it was a bit of a letdown. I had heard about a festive "second line" which is tradition on the riverboats and was looking forward to it, but it never happened. There was no farewell toast or anything that made this last night feel special. I think something a bit more memorable for the final dinner would be appropriate. Thanks to my pals Frank and Vic, we enjoyed various special guests at our table throughout the trip. An entertainer one night, two Engineers, and even Michael Blaser one afternoon for lunch. Michael Blaser is a fantastic painter of the rivers and the boats that ply them. His beautiful artwork can be found throughout the AQ and hopefully there is more to come. I found Michael Blaser to be the river world equivalent of Stephen Card. For those that don't know Captain Card, he a marine artist that specializes in painting ocean liners and his beautiful works can be found on Holland America, Cunard, and some other lines. I feel privileged to have met both these artists, and you can find their work online just by performing an internet search of their names. Overall the service was good, but it generally lacked the polish you might find on blue water vessels. There was no lack of enthusiasm it's just that the training and experience are not quite up to speed yet. It was that little attention to detail and finesse in serving that was lacking. You would often see staff and crew walking around talking or texting on their cell phones, and somehow this detracted from the experience in my opinion.

For anyone that has priced out a trip on the AQ you know it's not inexpensive. It's one reason I haven't taken a trip on the river until now. Being onboard and experiencing AQSC first hand I began to understand and appreciate why this product is costly to deliver. The boat requires steam licensed engineers, as well as three pilots (one is a Captain) to operate the vessel. The entire staff and crew is American, so US labor laws such as overtime and a minimum wage apply. I was amazed at how much more difficult it appeared to pilot the AQ compared to a typical ocean going vessel. It's a completely manual process and there is no auto-pilot. Navigating the river and locks day and night requires constant vigilance and the engines are always in use. In addition AQSC is including premium amenities and experiences such as the Steamcoaches, wine & beer with dinner, water & soft drinks, shore excursions, expressos & specialty coffees, 24 hour casual cuisine; and added luxuries such as the bedding and bathroom amenities. When you put it all together the value becomes more clear. This is not a nickel and dime operation, and while it's completely different than a luxury line like Silversea or Seabourn, it is a unique niche experience on a quality boat that you simply can't find anywhere else. I suppose that in itself is priceless! Bravo to AQSC for bringing back overnight riverboat cruising to the Mississippi & Ohio Rivers, and for restoring the authentic steam driven AMERICAN QUEEN!

For those that have skipped to the end, here is a quick synopsis of my experience ...

What really impressed me:
- the river itself including the locks and the overall experience
- the entertainment onboard AQ
- the cabin facilities and the bedding especially
- the cuisine by Regina Charboneau
- the Front Porch of America 24 hour concept
- the steamcoaches in every town
- complimentary wine with dinner and no nickel and diming
- no lines or waiting
- the enthusiastic crew
- the whistle (yes I loved hearing the steam whistle blow when leaving port)

Areas of opportunity:
- the dining room service needs more polish (training and experience)
- drink prices were more expensive than ocean based cruise ships
- deck rails are unfinished
- the cabin curtains blocked the view even during the day
- the staff should refrain from using cell phones in front of passengers
- there was no "second line" during the Captain's dinner and a more festive atmosphere should prevail on the last night
- some areas of the boat need a little maintenance such as some of the public restrooms
- the Calliope was not used the entire trip, and that is part of a river experience


Overall I hope you can tell I truly enjoyed my first river experience on the AMERICAN QUEEN. Please enjoy the pictures and if you have any questions don't hesitate to contact me.

Ernie
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